Return Policy

At Clicky Bezel, we want you to feel confident in your purchase while also protecting the condition and integrity of the watches we carry. Many of the brands we work with are small independent makers with limited production runs, so we ask customers to review the policy below carefully before making a purchase.

In-Store Purchases

All in-store sales are final.

Returns, exchanges, or refunds are not guaranteed and may be approved only at our sole discretion or where required by law.

Online Return Eligibility

We accept returns on eligible online orders within 7 days of delivery.

To qualify for a return, the watch must:

• Be completely unworn and unused
• Include all original packaging, manuals, accessories, tags, warranty cards, and protective materials
• Show no signs of wear, sizing, strap changes, scratches, or handling beyond what is necessary to inspect the item
• Be returned in the same condition it was received

Once a bracelet has been sized or protective films have been removed, the watch is no longer eligible for return.

Restocking Fee

Approved refunds are subject to a 3% restocking and payment processing fee, calculated from the original order total.

Original shipping charges are non-refundable. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

All returned items must meet the eligibility requirements above. Returns that do not meet these conditions may be refused.

Final Sale Items

The following items are final sale and not eligible for return or exchange:

• Pre-orders and special orders
• Vintage watches
• Limited edition or allocated pieces
• Straps and accessories that show signs of use
• Any item marked as Final Sale

Damaged or Defective Items

If your order arrives damaged or you experience a manufacturer defect, please contact us within 48 hours of delivery.

As an authorized retailer, all eligible watches are backed by their respective manufacturer's warranty. We are happy to help facilitate warranty support and ensure the process is as smooth as possible.

Exchanges

Exchanges are handled on a case-by-case basis depending on inventory availability and item condition. Exchanges are not guaranteed and are offered at our sole discretion.

Return Request Process

To request a return, please contact us at support@clickybezel.com with:

• Your order number
• The item you wish to return
• A brief explanation for the request

Please do not ship a return without approval first.

Our Philosophy

Clicky Bezel began as a watch enthusiast YouTube channel and community before becoming a retail store. We believe buying a watch should feel personal, exciting, and transparent. This policy is designed to be fair both to our customers and to the independent brands we proudly represent.